FAQ

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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Please allow 1-3 days for your orders to be processed for our EXPRESSS SHIPPING service. 

Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 9 business days, please email us at info@onlineambition.nl and we will fix this for you.

If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

We offer 100% money-back guarantee if the product is defective or damaged or if you don’t like it for whatever reason. We give you 24 days to send it back to us for a full refund! You must ship it back at your own expense and once we have received the product we will refund the full amount of your original purchase. Please fill in the return form with the relevant details and email us at info@onlineambition.nl so we can process your returned parcels.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

For customer service inquiries only, please contact info@onlineambition.nl

Our customer service team aims to respond to all E-mails within 24-48 hours.